215 Victoria St
PO Box 47167
Upper Hutt 5143
KiwiHost provides a mix of public workshops, in-house workshops and coaching. We are New Zealand’s premier service training network with a solid pedigree of providing training to enhance local businesses, help improve their operations and foster success. We deliver training with a smile – at every level from senior management to front-of-house, from customer relations managers to sales agents, virtually anyone and everyone within your organisation who has customer contact. We are experienced in working with individuals, small businesses, nationwide businesses and Government Departments. Since 1990 over a quarter of a million New Zealanders have participated in our highly regarded professional workshops. Our programmes teach valuable skills and provide individuals with a range of practical, well proven tools along with encouraging team building. All workshops are designed in New Zealand for local and current market trends and are run in an interactive, relaxed atmosphere using real world examples. Participants receive resource material and the relevant workbook, along with a nationally recognised customer service certificate.
Our most popular workshops are:
Professional Telephone Skills: The telephone is the window to your organisation and if used in a confident, competent and knowledgeable manner can significantly increase customer satisfaction levels.
Key Service Skills: Keep customers loyal when you empower your staff with core customer service techniques and a 'Can Do' attitude.
Advanced Customer Service: Provide experienced staff with additional skills allowing them to provide professional customer service on a consistent basis with the aim of consistently exceeding customer expectations.
Our Handling Challenging Callers, Dealing with Difficult Customers and Service Sells Workshops are also routinely requested by organisations.
The return on KiwiHost Customer Service Training comes from increased staff confidence while exceeding customer expectations, consistent customer interactions, less customer complaints or dissatisfaction means increased staff morale, improved internal customer relationships and motivation to always being professional.